We aim to develop an international reputation for our professional service and dedication to our customers. Here are some of the things we are doing to provide you with the best service:
Email Response It is our policy to *promptly* answer any questions you may have.
Customer Forum We will be implementing a customer discussion forum shortly so that you can look for quick answers and more info than you could have hoped for from the user community!Returns/Backorders We have a no hassle return policy on defective products and will credit you for the return shipping back to us (if required).
Email Order Notifications You will be notified by email when your order is placed, when it is processed, and when it is shipped. This gives you the peace of mind when tracking the status of your order.
Packaging for International Shipments International shipments are not always handled gently ;) We use extra packing materials, such as bubble-wrap and waterproof boxes, to ensure your order is not damaged during shipping. In some cases, this may mean we open the original manufacturers packaging and re-wrap it for better protection.
